Why would this questions send you running for cover?
When it comes to seeing results, most of us are impatient. We want to lose weight as fast as possible; even if that means paying hundreds of dollars for health products that may or may not work. In the business world, things run the same way. Companies are always looking for numbers to justify the money they pour into public relations and marketing campaigns.
If your customers are all satisfied—that’s great. But to win the gold medal from your customers, you have to be exceptional. Your goal needs to be focused on creating an amazing customer experience, which causes your customers to become a small army of promoters who are telling their friends and family that they should do business with you.
Word of mouth is a great way to make sure that more and more consumers are aware of your company and the products and services you offer. In order to take advantage of this highly effective marketing method, you need to get customers talking about your business. What are some of the top ways to do that? The following tips can help you encourage customers to spread the word about your company.
In today’s world of transparency, everyone can find out anything about your business. Like it or not, word of mouth on social media has a major impact on your image and can spread in a matter of seconds. Online comments and reviews from customers are becoming the primary source of credibility when it comes to your businesses’ reputation.
Yelp is a website and mobile application that the mere mention of can elicit strong opinions from business owners. Those companies that have received excellent reviews tend to love it, while those who have not may think it has an unfair setup. Whether you love it or you hate it, Yelp is a popular search engine and review website. In fact, according to official stats there have been over 102 million reviews posted on the site since it was founded in 2004.