A strong online presence and positive online customer reviews are key to maintain a competitive edge over your competition. “Which review site should my business be in? Is Facebook enough for my business?” Knowing which review site is more effective for your business depends on your type of industry, but here are the top 5 review sites who are changing the service industry.
Yelp is ruining my business, instead of promoting my services I keep getting these unfair negative reviews that make my customers go away. What can I do? Well, first, let me tell you there is no such thing as a perfect image, in other words you can’t please everyone, so negative reviews will always come but you can overcome the critics, regain your confidence and go back to do business.
In order to ensure that your business grows, it’s crucial to know what your customers think about it and how likely they are to recommend your products and services to others. This is where your Net Promoter Score (NPS)comes into play. This score provides valuable information on how loyal your customers are and how satisfied they are with your business. Having a higher NPS score is better for your business, since it means that you have a higher number of loyal customers who are happy with your company and willing to spread positive reviews of it. Here’s a closer look at what your NPS says about your company.
Your Customers Voice Can Help You Build Your Business
I have been working on getting great reviews long before the internet. Early on in my career, like today, Word of Mouth directly from the customer’s voice was the answer to getting more reviews, and it was also the answer to building the best customer loyalty.
Every day millions of active users are making their purchase decisions based on online reviews from other users. So what are online reviews? Online reviews are ways in which customers can share both their positive and negative opinions. The more positive reviews you have the more popular and credible your business becomes in all the different review sites. So how do you improve those reviews?
Your company’s Net Promoter Score (NPS) offers a highly effective way to keep track of customer loyalty and satisfaction. While OOZEit online surveys provide you with a straightforward way to measure NPS, it’s important to make sure you’re using these tools right. Otherwise, you could end up hurting your NPS, leaving you with more customers who are likely to stop using your business or spread negative word-of-mouth about it. Keep the following in mind to ensure that you have a high NPS.
- Too Many
Who wants to answer more than 10 questions in a survey? In fact, 5 should be more than enough. All too often we see a customer satisfaction survey that is more focused on gathering market data, than really trying to determine what the customer’s experience was like. If you really want to get meaningful data regarding your customer’s experience at your business, stick to 5 questions or less. If you have to, ask one marketing question. NO MORE!
Keeping track of customer satisfaction and loyalty is a key part of ensuring that your business grows, but it’s important to make sure you have an effective way to do so. Using OOZEit’s survey tool, which helps determine your company’s Net Promoter Score (NPS), can provide you with a reliable method of identifying your customers loyalty? Knowing your Net Promoter Score - a marketing measurement that has been in use since 2003, offers your company the following benefits.